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Job Summary

This position is responsible for leading the housekeeping staff to continuous quality improvement; inspect rooms for assurance of the service and quality standards to ensure guest satisfaction.

Education & Experience


  • High School Diploma or GED required.

  • Supervisor experience preferred.
  • Physical Requirements

  • Must be physically and visually able to utilize the computer and other necessary office equipment.
  • Capable of working in a fast paced environment and in stressful situations.
  • Must be able to walk and stand for long periods of time.
  • Must be able to lift up to 65 lbs with assistance.
  • Must be flexible in hours/days.
  • Must responds to multiple task interruptions in order to provide service to internal and external customers.
  • Must adhere to the company dress code.
  • General Requirements

  • Must be able to comprehend and speak the English language.
  • Must have good organizational and communication skills.
  • Possess attention to detail.
  • Fundamental Requirements

  • Supervise the operations of housekeeping and laundry areas to ensure the achievement of productivity and quality service standards.
  • Inspect guest rooms to ensure the cleanliness standards and proper amenity and literature placement have been met.
  • Assure and input housekeeping information in NiteVision.
  • Prepare training for Room and Laundry Attendants in all housekeeping procedures and standards.
  • Ensure that Room Attendants have sufficient amount of necessary supplies through supply and linen inventories.
  • Prepare weekly schedule for housekeeping and laundry personnel following company labor guidelines (MPR standards).
  • Clean and service guest rooms as needed.
  • Report room repairs or unsafe conditions to Manager and Maintenance.
  • Work and track projects daily to upgrade the quality of guest rooms.
  • Respond to housekeeping request from guest or management in a timely, efficient and friendly manner.
  • Report and track lost and found articles.
  • Follow company polices and procedures (i.e., OSHA, BBP regulations and other state and local regulations).
  • Apply all safety and security polices consistently.
  • Participate in hiring and evaluation process.
  • Perform other duties as assigned by supervisor or management.
  • Obtain any locally required certifications.

  • * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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